Introduction
At Coreverse Technologies Private Limited, we are committed to protecting your
privacy and ensuring the security of your personal information. This Privacy Policy outlines how we
collect, use, and disclose personal information when you use our SaaS (Software as a Service)
product.
Information We Collect
When you use our SaaS product, we may collect the following types of personal information:
- Account Information: Information provided when creating an account, such as your name, email
address, and password.
- Usage Data: Information about how you use our SaaS product, including log data, device
information, and IP addresses.
- Payment Information: Information required for processing payments, such as credit card details
or billing address.
- Communications: Correspondence between you and our customer support team, including emails and
chat transcripts.
How We Use Your Information
We may use your personal information for the following purposes:
- Providing and improving our SaaS product
- Personalizing your user experience
- Processing payments and transactions
- Communicating with you about our product updates, promotions, and other relevant information
- Investigating and resolving any issues or disputes
- Complying with legal obligations
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or
disclosure. This includes using encryption, access controls, and other security measures to
safeguard your data.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in
this Privacy Policy, unless a longer retention period is required or permitted by law.
Third-Party Services
We may use third-party service providers to assist us in delivering our SaaS product and related
services. These service providers may have access to your personal information only to perform
specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your Rights
You have the right to access, update, or delete your personal information at any time. You may also
object to the processing of your personal information or request restrictions on its use. To
exercise these rights, please contact us using the information provided below.
Children's Privacy
Our SaaS product is not intended for use by children under the age of 13. We do not knowingly
collect personal information from children under the age of 13. If you believe that we have
inadvertently collected personal information from a child under 13, please contact us immediately.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be
effective immediately upon posting on our website. Your continued use of our SaaS product following
the posting of any changes constitutes acceptance of those changes.
Contact Us
If you have any questions or concerns about our Privacy Policy, or if you would like to exercise
your rights regarding your personal information, please contact us at:
Email: contact@coreverse.in
Address: Tiruchengode
Return Policy
Subscription Cancellations
We understand that circumstances may change, and you may need to cancel your subscription to our
SaaS product. You may cancel your subscription at any time by contacting our customer support team
or through your account settings on our website.
Refunds
We offer a 30-day money-back guarantee for new subscriptions to our SaaS product. If you are not
satisfied with our product within this timeframe, you may request a full refund of your subscription
fee. Refunds will be issued to the original payment method used for the subscription.
Eligibility
To be eligible for a refund, your request must be made within the specified timeframe and meet the
following criteria:
- Your subscription must be in good standing with no outstanding balances.
- You must provide a valid reason for your dissatisfaction with our product.
Refund Process
To request a refund, please contact our customer support team with your subscription details and
reason for cancellation. Once your request is received and approved, we will process your refund
within 7 business days.
Prohibited Activities
Please note that the following activities are prohibited and may result in the denial of your refund
request:
- Abuse of our refund policy, including multiple refund requests for the same subscription.
- Unauthorized use or sharing of our SaaS product
- Violation of our terms and conditions or acceptable use policy.
Non-Refundable Items
Certain fees and charges associated with our SaaS product may be non-refundable, including but not
limited to:
- Setup fees
- Customization fees
- Usage fees incurred during the subscription period
Changes to the Return Policy
We reserve the right to modify or update our Return Policy at any time without prior notice. Any
changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our Return Policy, please contact our customer support
team for assistance.
